In this Privacy Policy and Collection Notice (Privacy Policy), 'we', 'us', 'our' or “Cuttable” means Cuttable Operations Pty Ltd (ACN 669 868 928). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. This includes personal information that we collect via the website at cuttable.com, cuttable.com.au, cuttable.ai, cuttable.app and any subdomains, all related top-level domains, mobile sites, apps, APIs and widgets (Website), when you use our Services and when you otherwise interact with us in any way.
By visiting our Website, using our Services, or by providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change our Privacy Policy from time to time by publishing changes to it on our Website. By accessing and/or using our Website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. We encourage you to check our Website periodically to ensure that you are aware of our current Privacy Policy.
This Privacy Policy does not apply to, and we are not responsible for, the use of, or the protection of information provided to other websites linked to our Website or to third parties whom you have connected with as a result of using our Website.
If you have any questions not addressed in this Privacy Policy, please feel free to contact us using the methods at the end of this Policy under the headings ‘Complaints’ and ‘Contact Us’.
Capitalised terms not defined in this Privacy Policy have the meaning given to them in our Terms of Service.
1. What personal information do we collect?
We may collect different personal information from you depending on the circumstances in which that information is collected, including as set out below.
We may also collect certain information relating to your activities on the Website (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.
You warrant that the personal information you provide to us, and which we collect from you, is your own information or information which you have been authorised to provide to us.
We may collect the following types of information:
- name;
- job title;
- mailing or street address;
- email address;
- telephone number and other contact details;
- credit card information;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- any additional information relating to you that you provide to us directly through our Website or indirectly through your use of our Website or online presence or through other websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys or in telephone conversations from time to time; or
- any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of information either directly from you, or from third parties.
2. When do we collect, use and disclose personal information?
We may collect your personal information when you:
- create an account on our Website;
- communicate with us through correspondence, chats, email, telephone, in person or when you share information with us from other social applications, services or websites; or
- interact with our Website, content and advertising.
In addition, if you apply for a job or position with us, we may collect personal information such as your name, contact details, employment history, and the results of any relevant background checks. This information may be obtained from you directly, or with your consent where required, from recruitment consultants, your previous employers, referees and other third parties who can help us assess your suitability for the position.
We maintain a presence on LinkedIn, Instagram, TikTok, and other social media and third- party sites, including our accounts, pages and related activities. We may collect personal information when you visit or use social media, including when you access our Website from social media. We will do so in accordance with the terms of use and privacy policies of those sites, apps and applicable law. These sites may provide aggregate information and analysis to us about visitors’ use of our social media pages. This allows us to better understand and analyze our user growth, general demographic information about the users of these pages, and interaction with the content that we post. Overall, this information may be used to help us understand the types of visitors and users of our social media pages and use of the content. This Privacy Policy does not cover personal information collected by such third-party social media sites. For more information on their privacy and security practices please review the privacy policies and terms of use on their respective website.
3. Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our Website and use the Services;
- to operate, protect, improve and optimise our Website, our business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
- to display or publish advertising on web pages that you access;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
- to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- for planning, product development or research purposes;
- for due diligence purposes when there is a proposed sale of or investment in Cuttable, our assets or our business (or any part of them);
- to comply with our legal obligations, resolve any disputes that we may have with you; and
- to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the Services that you receive. For the avoidance of doubt, such consumer insights will not include any of the personal identifiable information of an Authorised User.
4. Do we use your personal information for direct marketing?
We may send you direct marketing communications and information about our Website. This may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g., an unsubscribe link).
If you visit the Website and select certain Services but do not complete the checkout process, we may also send you reminders of your uncompleted order and prompt you to visit the Website to complete your purchase.
5. To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this Privacy Policy to:
- our employees and our parent company, subsidiaries, affiliates or other companies under common control with us;
- third party suppliers and service providers (including providers for the operation of our Website and/or our business, hosting, storing and management of our customer database or in connection with providing the Services to you);
- professional advisers;
- payment systems operators (e.g., merchants receiving card payments);
- our existing or potential agents, business partners or partners;
- assess or complete a corporate sale, merger, reorganization, sale of assets, dissolution, investment, or similar corporate event where we expect that your personal information will be part of the transferred assets;
- specific third parties authorised by you to receive information held by us; and/or
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
6. Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to our suppliers for the purpose of providing the Services to you.
When you provide your personal information to us, you consent to the possible disclosure of your information outside of Australia. We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with our Privacy Policy.
7. Using our Website and cookies
We may collect personal information about you when you use and access our Website. By using and continuing to use our Website, you consent to our use of cookies on your device.
While we do not use browsing information to identify you personally, we may record certain information about your use of our Website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer as well the time duration you have accessed each page of our Website.
We also use 'cookies' or other similar tracking technologies on our Website that help us track your Website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions.
We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
You can disable cookies through your internet browser but our Websites may not work as intended for you if you do so. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
8. Security
We may hold your personal information in either electronic or hard copy for a reasonable period from the time of collection. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
9. Links
Our Website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage you to read them before using those websites.
10. Google User Data
If you connect a Google account to Cuttable (Google Analytics, Google Search Console or Google Ads), we ask Google for access to that account. Google Analytics and Search Console access is read-only. Google Ads access lets us publish the ads you approve in Cuttable to your Google Ads account.
What we read
- Google Analytics: the properties you can see, and reports on your website traffic, such as sessions, traffic sources, purchases and revenue.
- Google Search Console: the sites you can see, and search performance for them, such as search queries, pages, clicks and impressions.
- Google Ads: your ad accounts, campaigns and their performance. When you choose to publish, we upload your ad images and videos and create campaigns and ads in the account you pick. We only make changes you ask for in Cuttable.
We also store the access token Google gives us, so we can keep reading this data until you disconnect.
How we use it
We use this data only to provide and improve the Cuttable features you use, such as ad suggestions and performance reporting for your brand. It is only shown to users of your Cuttable workspace.
What we don't do
- We don't sell Google user data.
- We don't use it for advertising, retargeting or building profiles of people.
- We don't use it to train AI or machine-learning models.
- We don't let people read it, except with your permission, for security reasons, to comply with the law, or when it has been aggregated and anonymised for internal operations.
Who we share it with
We don’t share, transfer or disclose Google user data to third parties, except:
- service providers who host and process data for us (for example, cloud hosting and data storage), only to provide Cuttable’s features and under contracts that require them to protect it;
- AI service providers that help generate ad suggestions on our behalf, Anthropic (Claude, directly and through AWS) and Google (Gemini), which may not use the data to train their models; and
- where required by law, or as part of a merger, acquisition or sale of assets, with notice to you.
How we protect it
Google user data and access tokens are encrypted in transit (TLS) and at rest. Access is limited to the systems and staff who need it to run the service, and is protected by role-based access controls and multi-factor authentication. Tokens are stored encrypted and are never exposed to other users.
How long we keep it
We keep Google user data while your Google account is connected to Cuttable. When you disconnect, we delete the stored token immediately and delete Google user data we’ve stored within 30 days. You can ask us to delete it sooner by emailing support@cuttable.com, and we’ll do so within 30 days. Aggregated, anonymised data that can’t identify you or your account may be kept.
Limited Use
Cuttable's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.
Removing access
You can disconnect a Google account at any time in Cuttable under Settings → Connectors. You can also remove Cuttable's access from your Google account at myaccount.google.com/permissions. When you disconnect, we delete the stored token. To ask us to delete Google data we hold, email support@cuttable.com.
11. Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us (refer to the ‘Contact Us’ section below). Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. You may also be able to update your personal information on our Website (if such a function is available).
If your request is particularly complex, or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
12. Children’s Information
We do not knowingly collect or receive personal information from children under the age of 18 through the Website. If you are under the age of 18, please do not provide any personal information through the Website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Privacy Policy by instructing their children to never provide any personal information on the Website, or any other web site without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to us through the Website, please contact us at hello@cuttable.com, and we will endeavour to delete that information.
13. Data Transfers
The Website and its servers are operated in Australia and other countries. Your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your country of origin. However, we will aways protect your information as described in this Privacy Policy, and transfer it in accordance with any applicable legal requirements for cross-border transfer of personal information.
14. DO NOT TRACK
As discussed above, third parties such as analytics providers may collect information about your online activities over time and across different websites when you access or use the Website. Currently, various browsers offer a “Do Not Track” option, but there is no standard for commercial websites. At this time, we do not monitor, recognize, or honour any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
15. Notice to California Residents
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact us via email at hello@cuttable.com.
16. Making a complaint
If you wish to make a complaint about the way we have handled your personal information, you can contact us at hello@cuttable.com. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Cuttable Operations Pty Ltd 403 Chapel Street, South Yarra Victoria 3141 Australia
